Refund policy
Every shirt is printed for you after you order it. Nothing is made in advance, and nothing goes back into stock ā so we do not accept returns or exchanges for fit, color, or a change of mind.
That is the honest trade for made-to-order. What we do instead is stand behind the printing, without quibbling.
If it arrives wrong, we make it right
Email hello@uncovering.us within 30 days of delivery, with your order number and a photo, if any of this happened:
- The print is misaligned, off-center, cracked or otherwise defective.
- The garment arrived damaged, marked or flawed.
- You received the wrong design, color or size.
- Your order never turned up, or tracking stopped moving.
We will reprint and reship it at no cost to you, or refund you in full ā whichever you prefer. You will not need to mail anything back. Keep the original, or pass it on to somebody who will wear it.
Sizing
Because we cannot take fit returns, we would rather you got it right the first time. Every product page lists the blank, its weight and its size range. If you are between sizes or unsure, email us before you order and you will get a straight answer from a person. We would far rather spend five minutes on that than have you stuck with a shirt you do not wear.
Changing or cancelling an order
Write to us as soon as you can. If your shirt has not gone to print yet, we can change the size, color or shipping address, or cancel it outright for a full refund. Once it is printing, we cannot.
Undeliverable packages
If a package comes back to us because the address was wrong or incomplete, email us and we will send it out again once you have confirmed a corrected address.
Refunds
Approved refunds go back to your original payment method. They usually appear within ten business days, though your bank may take a little longer to post it. If more than fifteen business days have passed since we told you a refund was approved, email hello@uncovering.us and we will chase it down.